Basic Regulatory Support Plan- 15 Hours of active consulting and priority availability

Structured regulatory support for defined regulatory activities and ongoing maintenance in Singapore

Overview

The Regulatory Subscription Plan (Basic) is a prepaid plan tailored for overseas companies seeking initial regulatory support for market entry activities related to their pharmaceutical products. This plan suits companies with a lean internal regulatory framework that require occasional support, such as ad-hoc consultations on business activities. It also benefits companies seeking external assistance with maintaining existing product licenses, allowing their internal teams to focus on core objectives.

The Basic Regulatory Support Plan includes up to 15 hours of dedicated technical advisory and routine desk support per month, backed by a guaranteed 48-hour response SLA.

When this model is used

• Early market entry into Singapore
• Defined regulatory workload or targeted support needs
• Small teams without dedicated regulatory personnel
• Interim support during internal transitions or peak periods

What this model supports

• Regulatory Intelligence – Monitoring relevant Singapore regulatory developments and providing updates applicable to the client’s products or regulatory activities.
• Regulatory Advisory – Providing advice on routine Singapore regulatory requirements and regulatory matters within the agreed scope.
• Local Regulatory Coordination – Acting as a local regulatory contact and coordinating agreed Singapore regulatory matters with the client’s Singapore entity, overseas regulatory team and relevant stakeholders. 
• HSA Correspondence Monitoring – Monitoring routine regulatory correspondence, notifications and communications received through the applicable HSA channels.
• Regulatory Records & Tracking – Maintaining agreed regulatory records, trackers and product registration information based on information provided by the client.
• Regulatory Document Review – Reviewing regulatory information and documents provided by the client for routine regulatory matters.
• Regulatory Administration – Providing routine regulatory administration and follow-up for agreed matters within the monthly support hours.

How engagement works

Engagement is structured as a monthly regulatory support model.

The scope is aligned based on regulatory requirements, product portfolio, and defined workload.

This ensures companies receive targeted regulatory support without committing to a full in-house function.

When this model may not be suitable

• Companies requiring continuous multi-product regulatory management
• High-volume ongoing submissions or lifecycle activities
• Fully established in-house regulatory teams with sufficient capacity

Key benefits

• Access to experienced regulatory expertise without full-time hiring
• Flexible support for defined regulatory activities
• Reduced internal training and onboarding burden
• Efficient handling of post-licensing and maintenance tasks
• Ability to scale support based on workload

Onboarding process

Engagement begins with a discussion to understand regulatory requirements and scope of work.

The appropriate level of support is aligned prior to commencement.

An invoice is issued upon confirmation, and onboarding begins thereafter.

Commercial terms

• Monthly engagement basis (15 hours of active consulting + Priority availability )
• Remote delivery only (Monday to Friday)
• Minimum one-month engagement
• One-week notice for termination
• Non-refundable once work commences
• Monthly renewal basis

The Basic Regulatory Support Plan provides ongoing regulatory advisory, coordination and administrative support. Product-specific registration, License holding , transfer, variations or other substantive regulatory projects are not included unless expressly agreed within the service scope.